Job Description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

This role is responsible for leading the engagement of at least one client or significant project. The Account Manager owns the client relationship, contract management, and ensures Gainwell operations deliver services in alignment with contractual commitments. This position also drives revenue growth by supporting upsell opportunities and expanding services while maintaining high levels of client satisfaction.

Your role in our mission

• Manage client contracts, relationships, and operational performance to ensure contractual obligations are met.
• Prepare, monitor, and report on budget and revenue expectations for assigned client engagements.
• Partner with clients to develop project approaches, implementation plans, and long-term growth strategies.
• Oversee project development and implementation, ensuring timely and successful delivery.
• Serve as the primary point of contact, maintaining regular communication with clients to ensure satisfaction.
• Identify and pursue new revenue opportunities, including expansion of services within existing accounts.
• Support sales activities, including proposal development and successful close of new business opportunities.
• Monitor legislative, regulatory, and competitive landscapes to identify risks and growth opportunities.
• Collaborate closely with internal teams to align operations, client expectations, and strategic objectives.

What we're looking for

• Strong client relationship management experience, including large or complex client engagements.
• Demonstrated ability to manage budgets, revenue targets, and contract performance.
• Excellent written and verbal communication skills with a strong customer service mindset.
• Proven ability to manage projects, prioritize work, and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Excel, Word, and PowerPoint; exposure to Tableau preferred.

What you should expect in this role

• Fully Remote (Within the U.S.) 
• May require up to 25% travel quarterly for group training 
• This is a full-time permanent regular salaried (W-2) employee position. 
• Upward career advancement is possible and encouraged. 
• Company provided computer for work use. 
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. 
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. The use of AI during interviews is prohibited.
• This positon will remain posted to take applications until May 11, 2026.

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#LI-REMOTE

The pay range for this position is $53,000 - $82,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a  , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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