Job Description

Location: Orchard Park Office

About the Role

F&M Trust is seeking a customer-focused Financial Services Representative (FSR) to join our Orchard Park team. This role is ideal for someone who enjoys hands-on customer interaction, thrives in a fast-paced branch environment, and wants to build a long-term career in banking.

The FSR plays a key role in creating positive experiences for both consumer and business customers. Whether you are assisting with day-to-day banking needs or helping customers discover solutions they didn't know were available, you will be supported with training and development every step of the way.

What You'll Do

• Serve as a first point of contact for customers, delivering friendly, professional service
• Perform routine and complex transactions accurately and efficiently
• Identify opportunities to introduce customers to products and services that support their financial goals
• Participate in ongoing training to expand product knowledge and banking capabilities
• Progress toward expanded responsibilities, including account opening, after completing initial training

Schedule, Pay & Incentives

• Full-time position, approximately 40 hours per week
• Starting hourly rate generally ranges from $16–$18 per hour
• Additional incentive opportunities for successfully referring customers to products and services they do not currently use

Benefits Snapshot

• Medical, Dental, and Vision coverage
• Immediate access to Paid Time Off and 11 paid bank holidays each year
• 401(k) plan with employer match up to 6%
• Employer-paid Life Insurance and Disability coverage (short- and long-term)
• Wellness initiatives and employee assistance programs
• Tuition assistance, continuous learning, and internal advancement opportunities

What We're Looking For

• High school diploma or equivalent
• Strong interpersonal and communication skills
• Interest in combining customer service with sales-oriented conversations
• Willingness to learn new systems, products, and processes
• Ability to manage multiple priorities with attention to detail
• Team-oriented mindset with flexibility in a changing environment

Previous experience in customer service, sales, or cash handling is helpful, but not required-we provide training.

Your Orchard Park Team

You'll work alongside a collaborative branch team that includes a Community Office Manager, Assistant Community Office Manager, Lead Financial Services Representative, Relationship Banker, and 2 additional full-time FSRs. The Orchard Park team values teamwork, mutual support, and delivering consistent service to the community.

Similar Job Titles You May Recognize

This position may be comparable to roles titled: Bank Teller, Universal Banker, Branch Banker, Customer Service Representative (CSR), Retail Banker, Personal Banker, or Member Services Representative.

F&M Trust is an Equal Opportunity Employer - Disability/Vet

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