Customer Account Specialist Job at NR Consulting, Los Angeles, CA

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  • NR Consulting
  • Los Angeles, CA

Job Description

Job Title: Customer Account Representative

Location: North Hollywood, CA

Job Type: Temp-to-Hire

Shift: 1st Shift

Pay Rate: $30 - $44/hr.

Position Summary

The Customer Account Representative (CAR) serves as the primary point of contact for customers, delivering high-quality service and support. This role manages customer inquiries, processes orders, prepares quotations, and collaborates with internal teams to ensure accurate demand forecasting and smooth operations.

Key Responsibilities

  • Process and enter purchase orders into ERP systems
  • Prepare and deliver customer quotations and documentation
  • Respond to customer inquiries via email and phone
  • Act as the main contact for customers, buyers, and supply chain teams
  • Coordinate customer meetings and site visits
  • Track customer scorecards and performance metrics
  • Collaborate with Finance, Procurement, Planning, and Manufacturing for costing and order accuracy
  • Utilize SAP and CRM tools (e.g., Salesforce) to manage orders and workflows
  • Monitor customer portals for pricing, lead times, and contract compliance
  • Resolve customer issues related to delivery, warranty, or order discrepancies
  • Support forecasting and demand planning activities

Qualifications

  • Bachelor’s degree or 1–2+ years of relevant customer service experience
  • Experience with ERP systems (SAP preferred) and CRM tools (Salesforce)
  • Strong Microsoft Office skills (Excel, Word, Outlook, PowerPoint)
  • Excellent communication, organizational, and multitasking abilities
  • Detail-oriented with a strong customer service mindset

Job Tags

Contract work, Temporary work, Work at office, Shift work, Day shift

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