Job Description

We’re passionate about designing and delivering top-notch digital experiences for our clients — and their customers — and helping them create efficiencies using data and technology. But what’s most important about us is that we have a diverse team of experts all dedicated to getting clients from goals to outcomes — and that’s where you come in.

This is a hybrid position. Will need to work 3 days a week in offices located in Columbus, OH.

As a Senior Program Manager , you will lead cross-functional teams to successfully deliver projects that span technical development, data integration, and user experience design. You’ll be responsible for end-to-end project ownership, ensuring projects are delivered on time, within scope, and on budget while meeting our high standards of quality and client satisfaction.

You will work closely with clients and internal stakeholders to define project goals, manage risks, align resources, and foster collaboration between disciplines. Your strategic thinking, proactive communication, and ability to navigate ambiguity will make you a key leader on our delivery team.

Who you are:

• Creative problem solver that can create consensus and comradery across the cross-functional team.
• Intent listener to capture nuances and client feedback in a way that is actionable for the team.
• Empathetic yet pragmatic when processing team feedback, issues and concerns.
• You are viewed as a trusted leader within the team while also being a neutral party to ultimately do what’s best for the team, client and overall success of the project.
• Curious about the work we are delivering, your client’s business and overall business landscape and regularly apply those learnings to key decisions through the project.
• You build trust with teams and clients by consistently following through on your commitments.
• You can “read the room” and have a high degree of emotional intelligence – knowing the right times to ask insightful questions or share an observation that will advance the conversation.
• Highly productive – you know how to prioritize your time to the highest value activities to stay within the project budget and manage your workload.
• You create a sense of calm and effortlessness.

Key Responsibilities:

• Lead project planning and execution across multiple, concurrent engagements involving technical, data, and UX deliverables.
• Apply existing G2O process frameworks and contribute to the creation of new ones.
• Manage client relationships, ensuring transparency, trust, and alignment on goals, scope, timelines, and outcomes.
• Develop project charters, roadmaps, and timelines.
• Contribute to the development of project budgets, and resource plans.
• Facilitate daily stand-ups, sprint planning, retrospectives, and other agile ceremonies, adapting project methodologies as needed.
• Identify and mitigate project risks, blockers, and dependencies.
• Ensure accurate documentation and regular project reporting for internal stakeholders and clients.
• Maintain project financials, including budget tracking, forecasting, and invoicing support.

Qualifications:

• 6+ years of experience in program and project management, with at least 3 years managing technical or digital projects in an agency or consultancy setting.
• Experience managing multiple workstreams at a program level while delivering on individual projects simultaneously.
• Experience initiating ways of working and setting process guidance for multi-disciplined teams for large initiatives
• Experience directly managing data governance and data strategy projects.
• Experience managing off-shore resources.
• Proven success leading cross-functional teams delivering web applications, data platforms, APIs, or enterprise-level solutions.
• Deep understanding of Agile, Scrum, and Waterfall methodologies, with flexibility to adapt hybrid approaches.
• Strong knowledge of UX design, data workflows, and technical development lifecycles.
• Exceptional client-facing and communication skills—able to explain complex concepts to technical and non-technical audiences.
• Proficiency with tools like Jira, Asana, Smartsheet, Confluence, Figma, Miro, and Slack.
• PMP, CSM, or similar certification a plus.
• Strong problem-solving and organizational skills with keen attention to detail.

More about G2O

We’re different than other companies at G2O. We blend the research and design, technology, and data expertise to deliver the solutions our clients crave — and we do all of this as one in-house team, from vision to execution. We’re also the largest company of our kind based in Ohio to do this — and have been evolving how we do it for 40 years.

Individually, we bring a wealth of experience from diverse backgrounds — personally and in business. We’re a diverse and passionate team of leaders and experts in technology, data,

analytics, design, content, and more. But we think we’re best when we put our minds together. Each person brings something distinct to our team — some unique flavor to their background or their experience. That makes for stronger collaboration — and elevates the outcomes for our clients.

Are you ready to collaborate to greatness with us?

• Learn more at G2O.com/careers

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