Janitorial Franchise Business Consultant Job at Jan-Pro of Northern Illinois, Burr Ridge, IL

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  • Jan-Pro of Northern Illinois
  • Burr Ridge, IL

Job Description

Janitorial Franchise Business Consultant For the 15th consecutive year, JAN-PRO Cleaning & Disinfecting is the #1 Commercial Cleaning Franchise as reported in the 2023 Entrepreneur Magazine rankings. JAN-PRO Development of Northern Illinois is looking to hire a Franchise Business Consultant to join the team. This position is based in our Burr Ridge, IL office. POSITION SCOPE: In this full-time Franchise Business Consultant role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through approved on-site brand standard audits, prompt customer follow-up, and serving as a business coach and mentor to our Jan-Pro Certified Business Owners, you will help them provide the highest quality commercial cleaning in the industry, while achieving 99% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. This individual will be responsible for a territory within the Greater Chicagoland/Northwest Indiana area.

WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT:

  • Develop a beneficial business relationship with all Franchisees in assigned area.
  • Audit accounts against our brand standards on a regular schedule.
  • Quickly identify performance evaluation success or issues through ‘proactive’ site visits and effectively communicate to Franchisee for resolution to aid with their account retention.
  • Identify additional special service opportunities to assist in increasing franchisee revenue.
  • Facilitate communication between the Certified Business Owners and their customers, when needed.
  • Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
  • Provide on-call support, as necessary.
  • Schedule meetings with Franchisee to conduct business planning sessions.
  • Complete and maintain accurate documentation of franchisee and client records.
  • Support franchisees with onboarding and offboarding customers.
  • Recommend solutions to retain franchise owners’ customers.
  • Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand.
  • Technical training skills and experience with floor work. Ex: strip and wax, carpet extraction, buffing etc.
  • Timely completion and documentation of administrative tasks.

YOU’LL BE A GREAT FIT IF YOU HAVE:

  • MINIMUM of 4 years in janitorial operations and customer service experience.
  • Ability to multi-task and keep composure in a fast-paced work environment.
  • Effective time management skills.
  • Consistent follow-through on commitments.
  • Ability to handle difficult situations and conversations.
  • Excellent written and verbal (English) communication skills. Bi-lingual speaking and writing capabilities (Spanish) is a plus.
  • Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
  • Professional appearance, demeanor, and communication skills.
  • Ability to work with sensitive information in a confidential environment.
  • Experience cleaning schools, dealerships or medical facilities is a plus.

PHYSICAL AND MENTAL REQUIREMENTS:

  • Ability to function in high-pressure situations.
  • Manual dexterity to operate a computer (desktop, laptop, and tablet) and other electronic equipment.
  • Ability to take legible, handwritten notes, where necessary.
  • Correctable vision and hearing.
  • Successfully complete a pre-employment drug screen and criminal background check.
  • Excellent interpersonal skills.
  • Clear, easy to understand oral communication ability.
  • Ability to sit for prolonged periods.
  • Flexible work schedule.
  • Valid driver’s license.

TO THE BEST QUALIFIED CANDIDATES, WE OFFER:

  • Base salary of $47,500-$52,000 per year, commensurate with experience, plus performance bonuses. On target first year compensation of $50,000-$58,000.
  • Company vehicle, gas card
  • Retirement Plan, Employer paid Healthcare Reimbursement Account
  • Company provided computer, tablet and cell phone
  • Paid vacation plus paid holidays

Job Tags

Full time, Flexible hours

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