Job Description

Operations Manager

Ghost Patch | Full-Time | Beverly, MA

Description:

Ghost Patch specializes in creating custom embroidered patches, PVC patches, challenge coins, FlexShields, and badges. Known for its creativity and attention to detail, Ghost Patch delivers high-quality, customized products tailored to meet unique customer needs and is well respected in the first responder community. With a strong focus on craftsmanship, the company has established itself as a trusted provider in the industry. As demand continues to grow, we are looking for an Operations Manager who can help us scale without adding unnecessary complexity or slowing us down.

This role is hands-on and central to how the business runs. You will work across design, production, and fulfillment to keep work moving, solve problems, and build better systems as we grow. This is not a sit-back-and-manage role. You will be in the middle of everything.

Job Description:

· Oversee day-to-day operations across design, production, and shipping

· Plan and prioritize work to ensure deadlines and quality standards are consistently met

· Collaborate with leadership to support growth objectives and improve overall workflow

· Identify inefficiencies in current processes and implement practical improvements

· Develop and maintain clear workflows from order intake through final delivery

· Work cross-functionally with artists, warehouse team, and office staff to keep operations aligned

· Monitor performance and establish simple metrics to track progress and identify issues

· Support hiring, on-boarding, and team structure as the company expands

· Communicate priorities clearly and ensure accountability across teams

· Address operational challenges quickly and implement solutions that prevent repeat issues

· Take ownership of problems. No passing issues off or waiting for direction

Education & Experience:

· 3 to 7+ years of experience in operations, project management, or business management

· Experience in a production, creative, manufacturing, or fulfillment environment preferred

· Experience working in a growing or small business environment strongly preferred

· Proven ability to improve processes and increase efficiency

· Experience managing people and holding teams accountable preferred

Key Success Indicators:

· Ability to identify operational gaps and implement effective solutions

· Strong organizational and prioritization skills

· Clear and consistent communication across teams

· Ability to manage multiple priorities and meet deadlines

· Comfort working in a fast-paced, evolving environment

· Strong sense of ownership and accountability

· Ability to use data and observation to make informed decisions

· Work gets done on time without leadership needing to step in

· Fewer mistakes, faster turnaround, and smoother hand offs across teams

Compensation:

· Base Salary: $101,500

· Performance Bonus: up to 25 percent annually based on individual and company performance beginning January 1 st , 2027

· Opportunity for growth into a senior leadership role as the company scale

We don’t want you if:

· You need constant direction or hand-holding

· You over complicate simple problems

· You avoid tough conversations or accountability

· You’re more focused on process than results

· You’ve only worked in large corporate environments and need structure handed to you

· You wait for problems instead of getting ahead of them

Benefits:

· Health insurance

· Paid time off

Job Type: Full-time

Work Location: In person, Beverly, MA

If you are someone who takes ownership, solves problems, and wants to play a key role in building a growing business, we would like to hear from you.

• Apply by sending your resume along with a short note on how you have improved operations in a previous role. Include specific examples and results, not general statements. Email Eric@GhostPatchCustom.com to Apply.

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