Job Description

Location: Remote (U.S.-based)

Type: Full-time

Travel: Occasional U.S. travel for conferences and events in the restaurant industry

About Ovation

Ovation is a guest experience and operations platform built for multi-unit restaurants. We help restaurant teams understand what’s actually happening in their locations, recover unhappy guests in real time, manage their online reputations, and turn feedback into more revenue.

We work with thousands of restaurants across the U.S., and we’re growing quickly. This role is a key part of that growth.

The Role

We’re hiring a Sales Development Representative (SDR). This is primarily an outbound sales role. Your main focus will be proactively identifying and reaching out to restaurant brands that are a strong fit for Ovation. We are looking for someone who has sold to restaurants previously.

While you may support inbound interest, the core responsibility of this role is outbound prospecting — researching accounts, cold calling, and starting conversations with decision-makers at multi-unit restaurant brands.

You’ll be one of the first people prospects talk to — which means you play a huge role in shaping how Ovation is perceived.

What You’ll Do

• Proactively prospect into multi-unit restaurant brands through cold calling, email, and LinkedIn outreach
• Research accounts and identify key decision-makers (Operations, Marketing, Technology leaders)
• Conduct outbound discovery conversations to understand business challenges and qualify fit
• Generate qualified opportunities for the sales team through consistent outbound activity
• Support inbound leads as needed by qualifying and routing them appropriately
• Keep Salesforce and HubSpot up to date with accurate notes and activity
• Collaborate closely with marketing and sales to improve lead quality and conversion
• Attend and support select industry conferences and events in the U.S.

What We’re Looking For

• Experience cold calling into restaurants or restaurant brands is required
• 6-12 months of experience in an SDR, BDR, or similar outbound sales role
• Comfortable talking to decision-makers over phone, email, and video
• Strong communication skills — curious, clear, and professional
• Organized and disciplined with follow-ups and CRM hygiene
• Self-motivated and able to work independently in a remote environment
• U.S.-based and able to travel occasionally for conferences
• Familiarity with Salesforce and HubSpot



Compensation & Benefits

• Opportunity to grow into an SDR leadership role as the team expands
• Competitive salary 
• 401(k) with company match up to 4%
• Healthcare reimbursement
• Remote work environment
• Company onsite events
• Ovation swag

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