Job Description

Process Product Owner

As the Process Product Owner, you will bridge the gap between business users and technologists, facilitating clear and concise communication within the product team. Your role is crucial for continuously exploring and analyzing business performance to inform strategic planning. You will leverage your expertise in the Order to Cash and your deep understanding of the B2C parcel logistics industry to drive product development and optimization.

Responsibilities

• Define and scope complex project systems and facilitate communication between business leaders, OPS and IT.
• Consult with users and clients to resolve complex system issues by evaluating business processes, systems, and industry standards, and recommend solutions.
• Support internal process changes from requirements through implementation, providing input based on detailed analysis.
• Determine standard functional process flow in consultation with business clients and provide user and operational support.
• Identify and communicate risks and impacts, considering the business implications of functional teams and technology applications.
• Take end-to-end process ownership, working across engineering, operations, and business leads to set strategy, define the SOP, and make high-judgment feature delivery and trade-offs.
• Create documents related to the process life cycle, including product roadmap, business requirements, end-to-end process diagram and functional specifications.
• Drive process development across teams (Order to Cash) through business requirements, design, implementation, and continuous improvement.
• Advocate for the needs of customers and operations when working collaboratively with functional representatives/subject matter experts.
• Analyze and interpret data to drive business decisions and influence stakeholders.
• Provide mentorship and guidance to front line staff and other team members as needed.

Qualifications

• 8+ years of experience in Product/Finance Management within the B2C last mile.
• B2C last mile experience is required for this role.
• Extensive experience and expertise in the parcel shipment lifecycle, including order creation, shipment handling, billing, invoicing, and revenue recognition.
• Strong analytical skills with the ability to leverage data to drive business decisions and use metrics to influence stakeholders and measure outcomes.
• Experience with software implementations within finance operations
• Certified Agile or Scrum Product Owner is preferred.
• Proficient experience in using software such as Visio and Notion is preferred.
• Remote: Based in Los Angeles, CA, Chicago, IL, or Miami, FL

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