Job Description

The WIOA Career Navigator is responsible for providing comprehensive case management services to participants enrolled in the WIOA program. This position ensures participants successfully progress through training, obtain credentials, and secure employment. The Career Navigator is accountable for meeting performance outcomes related to credential attainment, employment placement, and fund utilization while maintaining strict compliance with program policies and documentation requirements.

KEY RESPONSIBILITIES

1. Case Management & Participant Engagement

• Conduct all scheduled intakes on assigned dates
• Maintain consistent and ongoing contact with assigned participants
• Monitor participant progress in training and employment activities
• Develop, implement, and manage Individual Employment Plans (IEPs)
• Identify and address barriers to participation and employment
• Coordinate supportive services to ensure participant success

2. Employment & Training Support

• Assist participants with job search, job placement, and employment readiness
• Prioritize job-ready participants for immediate employment opportunities
• Coordinate with employers for job matching, interviews, and placement
• Follow up with training providers regarding attendance, progress, and completion
• Track credential attainment and expected completion dates

3. Documentation & Data Entry

• Enter all case notes, services, and updates into WorkinTexas (WIT) daily
• Ensure case files are complete, accurate, and compliant with program requirements
• Document:
  • Services provided
  • Participant progress
  • Employment efforts
  • Credential outcomes
  • IEP updates

  Standard: If it is not documented in WIT, it did not happen

4. Case Timeliness & Activity Management

• Ensure no case remains inactive for more than 25 days
• Review and update cases approaching inactivity thresholds
• Document justification for any case exceeding 25 days
• Develop corrective action plans to bring cases into compliance

5. Individual Employment Plan (IEP) Management

• Ensure all participants have an active and current IEP
• Review and update IEPs at least monthly
• Align IEPs with participant goals, training, and employment activities
• Document all updates in WIT

6. Financial & Resource Management

• Ensure effective utilization of participant funds, including:
  • Individual Training Accounts (ITAs)
  • Supportive services
  • Work-based learning activities
• Support achievement of expenditure goals through timely service delivery

7. Compliance & Operational Expectations

• Conduct all intakes as scheduled without delay
• Review and respond to monitoring reports timely
• Complete all required corrections within designated timeframes
• Maintain compliance with TWC, Board, and SERCO policies

PERFORMANCE EXPECTATIONS

The WIOA Career Navigator is held accountable for the following measurable outcomes:

Credential Attainment Rate – Minimum 80>#/b###

Entered Employment Rate – Minimum 80>#/b###

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