Workplace Experience Manager Job at SR Staffing, Boston, MA

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  • SR Staffing
  • Boston, MA

Job Description

Workplace Experience Manager – Boston, MA (Onsite)

Boston, MA

Full-Time

A leading global law firm is seeking a Workplace Experience Manager to join its Workplace Experience (WE) team. This role is central to creating a best‑in‑class, hospitality‑driven experience for employees and clients across the office. The ideal candidate is a people‑focused leader who thrives in a high-performance, service‑oriented environment.

What You’ll Do

  • Lead the development and execution of workplace experience strategies that support a top‑quality, client‑focused working environment.
  • Partner with office leadership and department heads to ensure a seamless employee and client experience.
  • Build, mentor, and inspire a high-performing Workplace Experience team with clear goals aligned with global standards.
  • Implement best practices, guidelines, and service standards in collaboration with the broader WE team.
  • Promote professionalism, accountability, and strong cross‑department relationships.
  • Recruit, train, and develop team members, identifying growth opportunities and coaching for success.
  • Maintain confidentiality and protect sensitive information at all times.

What We’re Looking For

Bachelor’s degree

✅ Minimum 7+ years of hospitality, customer service management, or workplace/office management experience.

✅ Background in hotel management, corporate services, or professional services preferred.

✅ Strong understanding of health & safety standards and workplace regulations.

✅ Ability to navigate and utilize various technology platforms and applications.

Job Tags

Full time, Work at office

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