Job Description

Workplace Experience Manager – Boston, MA (Onsite)

Boston, MA

Full-Time

A leading global law firm is seeking a Workplace Experience Manager to join its Workplace Experience (WE) team. This role is central to creating a best‑in‑class, hospitality‑driven experience for employees and clients across the office. The ideal candidate is a people‑focused leader who thrives in a high-performance, service‑oriented environment.

What You’ll Do

• Lead the development and execution of workplace experience strategies that support a top‑quality, client‑focused working environment.
• Partner with office leadership and department heads to ensure a seamless employee and client experience.
• Build, mentor, and inspire a high-performing Workplace Experience team with clear goals aligned with global standards.
• Implement best practices, guidelines, and service standards in collaboration with the broader WE team.
• Promote professionalism, accountability, and strong cross‑department relationships.
• Recruit, train, and develop team members, identifying growth opportunities and coaching for success.
• Maintain confidentiality and protect sensitive information at all times.

What We’re Looking For

✅ Bachelor’s degree

✅ Minimum 7+ years of hospitality, customer service management, or workplace/office management experience.

✅ Background in hotel management, corporate services, or professional services preferred.

✅ Strong understanding of health & safety standards and workplace regulations.

✅ Ability to navigate and utilize various technology platforms and applications.

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