Job Description
Job Title: Network Services Engineer
Location: Remote
Job Type: Long-term contract
Project description
- Support network integration initiatives for the team by providing enterprise-level LAN/WAN and telecommunications services. The role focuses on maintaining stable, secure, and reliable network connectivity across integrated environments.
- This role is for a network engineer in a Windows-based environment.
Main Responsibilities:
- Support the LHC agency migration initiative, including re-IP activities from LHC IP ranges to IP addresses across approximately 530 LHC agencies.
- Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with a primary focus on Cisco Meraki networking technologies.
- Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams.
- Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards.
- Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments.
- Collaborate with network engineers, project teams, and business stakeholders to support network implementations, upgrades, and migrations.
- Deliver technical guidance and support to end users and IT teams, assisting with troubleshooting and network-related issue resolution.
- Document network configurations, procedures, and operational activities in accordance with organizational standards.
- AI Utilization Expectations
The contractor will operate as an AI User and is expected to:
- Demonstrate proficiency with enterprise-approved AI tools.
- Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
- Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
- Continuously develop skills and stay current with evolving AI capabilities and best practices.
Responsibilities
- Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
- Monitor network uptime and resolve connectivity issues escalated from Level 1 support
- Install, maintain, patch, and secure network and telecom equipment
- Perform routine network maintenance and recommend/schedule repairs
- Support and train users and IT staff on network/telecom troubleshooting
- Collaborate with engineers and managers on complex network tasks
Skills Must have
Mandatory Skills (no less than 7 years):
- LAN/WAN Networking
- Network Troubleshooting
- TCP/IP
- Network Hardware & Telecom Equipment
- Network Monitoring
- Experience working in an ITIL environment
- Hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments. Strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring.
- Demonstrate proficiency with enterprise-approved AI tools.
- Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
- Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
- Continuously develop skills and stay current with evolving AI capabilities and best practices.
Nice to have
- Experience with healthcare or large enterprise network environments, exposure to network security practices, and ability to train or guide users and junior IT staff.
- Familiarity with network integration projects is a plus.
Job Tags
Hourly pay, Long term contract, Permanent employment, Full time, Part time, For contractors, Seasonal work, Remote work