Job Description

About the Company

Are you ready to lead operations at one of the most iconic and world-renowned cultural institutions in the world? We are seeking a high-impact Operations Manager to oversee janitorial and facilities services within a prestigious, globally recognized museum environment. This is not your typical operations role—this position requires a leader who understands white-glove service, operational excellence, and the importance of preserving a world-class guest experience. This role is ideal for someone who thrives in high-expectation environments and takes pride in delivering exceptional service, flawless execution, and proactive leadership.

About the Role

As the Operations Manager, you will serve as the primary point of accountability for service delivery, ensuring all operations meet the highest standards of quality, safety, and client satisfaction.

Responsibilities

• Lead day-to-day janitorial and facility operations across assigned buildings
• Deliver white-glove service aligned with the expectations of a premier cultural institution
• Build and maintain a strong client relationship, ensuring an exceptional experience at all times
• Manage, coach, and develop custodial teams to achieve peak performance
• Oversee quality control, inspections, and continuous improvement initiatives
• Ensure compliance with all safety protocols, policies, and regulatory requirements
• Manage inventory, supplies, and equipment to support seamless operations
• Partner with leadership on staffing, employee relations, and performance management
• Maintain accurate payroll, reporting, and operational documentation
• Proactively identify opportunities to enhance service delivery and operational efficiency

Qualifications

• Minimum of 3 years experience in janitorial, custodial, or facilities management (floor care experience highly preferred)
• Proven ability to manage operations in a high-touch, client-facing environment
• Strong leadership skills with the ability to motivate and develop teams
• Exceptional communication skills and professional presence
• Ability to manage multiple priorities with a strong sense of urgency
• Experience with inspections, quality control, and safety programs
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Bilingual (English/Spanish) required

Required Skills

• Experience in janitorial, custodial, or facilities management
• Strong leadership skills
• Exceptional communication skills
• Ability to manage multiple priorities
• Proficiency with Microsoft Office

Pay range and compensation package

Salary: $75K

What Makes This Role Unique: Opportunity to support a world-renowned museum environment where excellence is the standard. High-visibility role requiring precision, professionalism, and discretion. A chance to lead within a setting that values detail, presentation, and elevated service delivery. $75

Equal Opportunity Statement

If you’re ready to bring your leadership expertise to a world-class environment where excellence is expected every day, we want to hear from you.

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